Hyperspeed execution, Streamlined business processes, Customized analytics
Supply Chain Management
Our comprehensive supply chain management services cover the entire spectrum of operations. We utilize business analytics for demand planning and optimize inventory. Our expertise spans procure-to-pay activities, supplier relationship management, change facilitation, price and terms negotiations, and efficient warehouse management. With warehouse analytics, we provide valuable insights for inventory optimization. We also excel in downstream activities, ensuring seamless distribution and customer satisfaction.
Digital Payment Services
Discover our exclusive, artisanal digital payment services solution that nurtures your revenue throughout its entire lifecycle. From seamless money receipt to meticulous order review and integrated fraud management, our bespoke offering ensures secure transactions. We collaborate with leading payment aggregators for effortless payment capture, leveraging advanced payment analytics. Our expertise extends to effective order dispute and litigation management, as well as comprehensive chargeback and claims resolution. Experience the essence of uniqueness and meticulous craftsmanship in our business processes that are based on the principles of quality, GDPR compliance, and six sigma.
Digital Marketing & Product Management Services
We thrive on collaboration, working closely with your marketing and analytics team to roll up our sleeves and dive into the ground-level work. From product launches to managing email newsletters and optimizing affiliate commissions, we're there every step of the way. But it doesn't stop there. We also join forces with your product design team, lending our expertise to create visually captivating product labels and boxes. Moreover, we collaborate on designing the content of product manuals, ensuring they are clear, concise, and user-friendly. With our keen eye for detail and guided by the principles of Project Management Professional (PMP), we deliver impeccable speed, accuracy, and flawless execution.
Customer Experience Management
We're not just about responding to customer emails; we're here to build genuine customer relationships. While we believe in leveraging bots for routine enquiries, we know the value of human interaction. Our experts collaborate with your team to automate 80-90% of enquiry tickets, freeing up time for personalized interactions that align with your company's values. But rest assured, we never lose sight of important helpdesk metrics like FTR, resolution time, and cost per ticket. Our goal is to transform your customer service operations from a cost center to a value center. Together, we'll create a customer experience that drives satisfaction, loyalty, and business success.
Technology Services
Our comprehensive ITIL-based helpdesk services cover a wide range of essential functions, including problem management, asset management, cloud computing, and insightful business analytics. But we don't stop there. With our team of skilled developers, we seamlessly integrate into your in-house DevOps team. They specialize in creating customized systems, databases, and API solutions that connect AI technologies with various business systems. This collaboration ensures a tailored approach to meet your specific needs, enabling enhanced automation, data management, and system connectivity. Moreover, we work closely with your CTO, finance team, and PMO to ensure accurate reflection of asset depreciation and value in your books. With our holistic approach, we optimize your IT operations, empower you with valuable insights, and drive business success.
AI & Business Analytics
At the core of our AI & Business Analytics services lies the principle of the 3I's: Information, Insight, and Intelligence. Our subject matter experts (SMEs) work closely with our talented analytics team to develop customized operations dashboards and key performance indicators (KPIs) that provide valuable insights into the current state of your business. By leveraging advanced analytics techniques, we transform raw data into meaningful information, enabling you to gain deep insights into your operations, customer behavior, and market trends. With these insights, you can make informed decisions, optimize processes, and drive intelligent business strategies. Our collaborative approach ensures that the solutions we deliver are tailored to your specific needs, helping you unlock the true potential of your data and stay ahead of the competition.