The operating environment of global business is increasingly getting complex and organizations need to realign their customer services model inline with their customers ever changing needs and behaviors. In the role of trusted advisor, our team will work with you to:
(a) Reduce cost of ownership
(b) Improve key customer services metrics
(c) Enable a differentiated service proposition across the entire value chain and customer life cycle
At Spera our focus is to aligns to the Customer Experience (CX) Value as a method to identify and measure the value of CX. Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational areas of measurement, or Key Performance Indicators (KPIs).
The following is the comprehensive list of Key Performance Indicators that our team will help you improve for your customer services unit.
To discuss how Spera can help you achieve your customer services goals please click here